Versand
SHIPPING POLICY
Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations We ship to the United States, Canada, Europe, Australia, and selected Asia-Pacific regions. If your country is not listed at checkout, please contact us at support@epuraev.com.
Estimated Delivery Times
- Domestic (USA): 30–50 business days
- Canada & Europe: 30–50 business days
- Australia & Asia-Pacific: 20–40 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or remote locations.
Shipping Rates Shipping costs are calculated at checkout based on your location, order weight, and dimensions. Free shipping may be available for qualifying orders — check our current promotions for details.
Large & Oversized Items Electric golf carts and large components are shipped via freight carrier. You will be contacted to schedule a delivery appointment. Please ensure someone is available to receive the shipment.
Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival. These charges are the buyer's responsibility and are not included in the product price or shipping cost.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@epuraev.com with your order number and photos (if applicable).